At Hiemstra Trailer Sales we strive to provide the best possible customer service to everyone who steps foot in our doors. Whether you're looking to buy an RV, have a unit serviced, or you are just coming in to say hi, we want to ensure you come in with a smile and leave with a smile.
If you've recently paid a visit to Hiemstra Trailer Sales we encourage that you let us know about your experience.
Diane / Bruce Yager / Thorburn- Port Dover ON
We'd like to say that our experience dealing with Hiemstra Trailer Sales was very positive. First, we were happy that we were able to find the model of RV we were looking for and it was shown in a clean and prepared condition by salesman Paul. All our questions were answered or resourced for us promptly and a test drive available. The thing that impressed us the most was the time spent with knowledgeable technician Don, on the walkthrough. Whether current RVers or first timers owners, Don was totally thorough and informative to show, volunteer and answer anything we needed to know about the RV we were purchasing. We are confident that dealing with Hiemstra Trailer Sales will prove to be A+ in customer service.
Trevor Caravan- Woodstock ON
Paul provided a low pressure, no nonsense sales approach which we appreciated. Very competitive pricing, walk through/orientation was thorough. Everyone we met seemed honest and friendly. Very pleased overall and would recommend to friends and family.
Paul / Susan Giguere- Burlington ON
We were pleased with both the sales experience and our trip back to confirm our trailer overview. The gentleman that worked with us in picking up our trailer was very patient, had a great sense of humour and was very knowledgeable. Many thanks Paul and Susan
Paul has taken great care of ensuring we found an RV to match our needs.
Paul Harrison- Schomberg ON
Hi, we recently purchased a used Travel Trailer at Hiemstra Trailer Sales. Our salesman Paul Anstett and Jim who did the orientation were nothing short of amazing. They went over every square inch of the trailer and replaced anything that was necessary to put it in perfect shape. We were not pressured or rushed at any time and we got an excellent deal as well. We drove from Toronto since we couldn't find anything even close to our deal at Hiemstra. Thank you Paul and Jim for your excellent service. Paul & Yvonne
We are repeat customers to Hiemstra Trailer Sales. We have enjoyed great sales and service experience and fair pricing
I was very pleased with the service I was provided and would highly recommend sales person Carrie to anyone,she went above and beyond for us,I have never meet someone in her field of work so friendly ,kind and caring towards her customers
David / Nancy Nuttall- London ON
Paul was great and we are very happy that we were able to get our trailer, sooner than expected. Ken did a great job of explaining all the features of the trailer. The trailer has lots of storage and feels very roomy. We are very happy with the service and the trailer. Thanks for all Nancy and Dave.
Very pleased with everything so far from Paul in sales to the service department staff. As first timer RVers, the staff took the time to match our needs perfectly. They went the extra mile for us with each point of contact. Great team!
Joe Baratta- London ON
I purchased my Jayco trailer with only a few days remaining before the long weekend, the Hiemstra team pulled together and had it ready and PDI’d the trailer and did a lengthy walk through with me, set up the hitch in time to enjoy the weekend with my family with it. Thanks so much to my Salesperson Carrie, Wayne, Kenny and Alex for a great experience and a wonderful product
Don / Brenda Culbert- Strathroy ON
As always it was a fun time aggravating Wayne & Paul as they did in return .It sure is a pleasure to receive the trailer when we asked & they made sure it was ready it sems that there is always friendly knowledgeable staff whenever you go into the shop. Keep up the good work everyone. Puff, Brenda & Bob
Kyle Lozon- Wallaceburg ON
I dealt with Carrie and Mr Hiemstra while purchasing my new trailer. They were both fantastic, helpful and willing to make a good deal for both ends. Picking up the trailer was a breeze - A thorough demo of the trailer and flawless setup of weight distribution hitch.
Don / Tina McIntyre- Woodstock ON
Never thought we'd go with a dealer, thought they'd charge more than what we could do privately, but we were mistaken! Service was exceptional and all the little extras you guys did was fabulous. I googled the nearest Service Ontario so we could get the plates done when we arrived and lo and behold, you guys even did that for us! Kudos to Hiemstra
Anonymous- London ON
You guys sell a great product and working with Paul was hassle free experience
Neil Ismail- London ON
Carrie was very pleasant & easy to deal with. She was very accommodating & attentive to our needs... She was able to show us the perfect trailer for our purposes...
Jackie Donaghy- London ON
I found Paul to be very knowledgeable, friendly, and sincere. My husband and I were very happy with our purchase from start to pick up.
Joe / Nancy Towers- Bayfield ON
Carrie was very friendly and very professional and Jim really knows his way around a trailer! We enjoyed our experience. Many of our neighbors have asked us about our trailer and we have told them about the good service at Hiemstra. Thank you everyone at Hiemstra your big smiles go a long way!
Terry Warwick- Sarnia ON
The business is very upbeat and staff are friendly. Several asked if they could help me when in the showroom. Paul was very professional, answered my questions making the purchase very pleasant. A special thanks to Ken in service who took his time explaining the ins and outs of the trailer, especially taking the trailer down for travel. Coming from Sarnia to Hiemstra’s was more than a worthwhile drive. Thanks to all the staff at Hiemstra’s!
Anonymous .- ON
We had a very positive sales experience with Carrie, who seemed quite knowledgeable and fun to deal with. She listened to our needs and specific requirements which made our time there very enjoyable. The whole process was informative, casual and enjoyable. We picked out a delivery date with a few concerns about the trailer and all work was completed and on time. We also had a very thorough demonstration with Don who was very patient with us as new buyers. He explained everything we needed to know fully, took his time to make sure we understood and answered all our questions. Overall, a very enlightening and positive experience in every way. We haven't been this excited about anything like this in a long time. Thank again for everything. Great way to start our retirement!!!!
Dianne & Cameron Zuefelt- West Lorne ON
The sales, technical and parts service personnel were all very knowledgeable and helpful and a pleasure to deal with.
Deborah Rome- London ON
I purchased a older used trailer. Despite my low price point staff remained very attentive. Trailer even brought out of yard so my son could view after purchase.
Phil & Janice Miller- London ON
Smooth as silk from contact to pick up of unit. Thanks especially to Jim for coaching us through the new unit's details. We had a great first night out and many more to come.
Dylan Frada- London ON
Best place to buy a trailer! Mine and my wife’s family will never go anywhere else for our trailers needs!
Darlene / Justin Fotheringham- London ON
Loved our experience. Paul was an amazing salesman who showed us our options and explained features but was not pushy. Ken was great in showing us how to use the trailer . Great service
Bonnie Garbutt- London ON
We are so happy that our first experience has been with Hiemstra!! They all have been so helpful and 'patient with "all" of our questions.
Ed Waters- London ON
buy a trailer from you was enjoyable , staff very friendly and helpful
Suzanne Whitmore- London ON
The girl we dealt with was very knowledgeable and gave her honest opinion on what kind of trailer we should go with, she was very friendly, and also we mentioned about a piece missing off the stove and when we picked up the trailer there was a whole new top section of the stove replaced and a new hot water tank
Brian & Katherine McDonald- Tilbury ON
We were very pleased with the information given to us by Jim at the London Trailer Show and with his demo when we picked up our trailer. When purchasing the trailer, Wayne was excellent to deal with in finalizing our purchase. Carrie kept in touch with us before and after our purchase and was very helpful.
Cam & Dianne Zuefelt- London ON
We bought our first trailer this summer and are very much looking forward to using it. We had shopped around a bit at other RV Dealers and
found that the staff at Hiemstra were far more professional, knowledgeable and friendly. Our experience with the Hiemstra Team was awesome from start to finish. We already have our eye on another trailer and are planning to return in 5 years to purchase it here. Jayco is a quality product and we look forward to many years of enjoyment.
Maurice & Lisa Munday- Delaware ON
The whole experience was an easy one, knowledgeable staff who really seem to care. A great customer experience. We will buy again from Hiemstra.
Doug & Jane Gaudaur- Port Hope ON
Great experience with Hiemstra. We live an hour east of Toronto - but it was definitely worth the drive to deal with Hiemstra!
Jeff Baggaley- London ON
We bought a 2019 Jayco Precept 33U from Wayne and his team at Hiemstra Trailer Sales. From first visit, to delivery and from the sales process to administration and the always smiling and helpful Kim it was a fantastic experience through and through.
The redesigned 2019 Precept 33U has an incredibly well designed layout with a ton of standard features and a robust package of add on's with the customer value package. The attention to fit and finish along with the quality components, appliances, woodwork and decor make this a top quality RV. We're thrilled with our purchase and wouldn't buy an RV from anywhere else. Wayne and his team were great!
Cal & Irma Littlejohn- London ON
The entire experience was first class. From Paul getting us into a trailer that met our needs at a price that could not be beat across the province, to the demo from Ken and the support of Ken and Alex to get us on the road. Great experience.
David Trott- Sarnia ON
In buying your first trailer I would highly recommend Hiemstra trailers! Their staff are very educated and friendly and made sure I understood every inch of my trailer before I left!
Steve & Jan Switzer- London ON
The salesperson was very knowledgeable, easy to talk to and helped us a great deal.
Helen & Fred Notte- Ilderton ON
3 travel trailers...3 years. ..each year trading in and upgrading to a new trailer with different features for our family. Paul has been outstanding in his sales manner ...it’s always a pleasure dealing with him ...we never felt overpowered with sales tactics...we are impressed with his comprehensive knowledge of the travel trailers ...Alex and his Service Team provide tremendous support...Jim who did the demo and installed the sway bar system this week did a great job. Mr. Hiemstra can be very proud of his Team.... they embody the spirit of customer focus, sales and service satisfaction ..it’s truly a "one stop shopping experience at Hiemstra's"...We will continue to recommend Hiemstra Trailer Sales, specifically telling folk to “call Hiemstra's and ask for Paul”.
Helen & Fred Notte- London ON
We just purchased our second trailer from Hiemstras and can't thank Paul enough for his outstanding customer service and support. We are new to the camping experience and knowing that, Paul guided us with his knowledge of the units available to Hiemstras. He very capably and patiently answered our questions. We checked out the competition at the recent RV show but hands down Hiemstras was the one for us again! Thanks also to Ken who did the demo when we picked up the trailer and to Alex who helped us get the furnace started. It was a quick telephone consultation fix! We recommend Hiemstras to the first time RV buyer or to the very experienced. Ask for Paul...You won't be disappointed. And while you are in their showroom check out the parts and accessories. It's a one-stop shopping experience. Helen & Fred Notte
Michael Moody- London ON
Just bought our second Motorhome. Larry was great to work with and of course Alex has been outstanding in the service department. We have always been looked after and we feel Alex goes out of his way to keep Us happy.
Special thanks to Wayne, we are looking forward to many years of great service from the Hiemstra group.
Thanks again Mary and Mike
Ted & Dianne G.- London ON
Have purchased our last 2 trailers from Hiemstra's. Extremely happy with Paul, our salesman - very knowledgeable with respect to all units and features, which helps in making a decision which one is best for you. Alex and his team in service are extremely helpful with answering any questions and with repairs.
Love the trailer - thanks to all the staff for making this an enjoyable experience.
Chris Evered- London ON
Have Dealt with Hiemstra's for 25 years. Absolutely outstanding people Wayne is fantastic to deal with. Alec in service goes beyond the call every single time. These folks exemplify the meaning of Trust, Value and Integrity. Would not deal anywhere else
Jim V- St Thomas ON
Bought our third trailer, this is the first new one. The sales team was courteous and the service team very friendly answering all questions asked.
Some minor things to be fixed and they are generously standing behind what they sell.
Very happy with this unit!! Would I recommend Heimstra trailers....Absolutely!!! Cheers
Fred Bouchard- Sarnia ON
We traded our small trailer for a little bigger Jayco and struck a deal both sides were happy with. Very honest and professional dealer in our opinion! Thank you Hiemstra Trailer Sales.
steve h- london ON
the sales people are very friendly and know their business. they helped make our first rv purchase (and experience) easy.
we are enjoying our new camping chapter (from tent to rv), and can't believe we didn't do it sooner.
thank you Hiemstra